TERMS & CONDITIONS

 

ADVANCED PURCHASE RATE

Advance Purchase Rates are available 7 days or more before the date of arrival and are fully prepaid at time of Booking. Advance Purchase Rates are non-refundable and non-transferable. The credit/debit card used to book the Advance Purchase Rate must be presented to Reception on arrival at the Hotel.

ARRIVAL & DEPARTURE

Your room will be ready from 3pm of the day of arrival. Should you arrive early you are welcome to use the Hotel’s facilities and we will do our best to get your room ready as soon as possible. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport, identity card or driving licence. On your day of departure, use of your room is available until 11am unless otherwise arranged with Reception.

BEST AVAILABLE RATES

To offer our guests the best available price on any given day of the year, we operate a dynamic pricing management system that enables us to guarantee you the best quote for the period of your stay at the time of your enquiry.

BOOKING AGREEMENT

Upon booking, a non-refundable deposit of 25% of the balance of your stay is payable to secure your reservation. A further payment of 75% will be deducted from the credit card used for the deposit 28 days before arrival. Should you need to cancel your reservation please email Reservations at bookings@atltantichousepolzeath.co.uk.

All rates featured on the Website or quoted by telephone or otherwise are offered subject to availability and we reserve the right to refuse any booking for good reason. All prices are subject to availability.

If, due to exceptional circumstances, we are forced to cut short your stay, we will reimburse you in full for nights not taken and make every effort to find you alternative accommodation. We cannot be held responsible for any further costs incurred by you as a result. For the avoidance of doubt, your booking price does not include any incidental charges which you may incur during your stay. Such charges will be payable by you on your departure and in the event that you fail to pay any such incidental charges you irrevocably authorise us to debit your credit or debit card the full amount of any shortfall.

Failure to comply with any of the booking conditions may result in the party being asked to leave immediately. We reserve the right to refuse any bookings without explanation.

CANCELLATION POLICY

All cancellations must be confirmed via e-mail to bookings@atlantichousepolzeath.co.uk. If you do not receive an acknowledgement, please telephone Reception on 01208 510029 to ensure that your email has been received and noted. Without written notification that your cancellation is acknowledged by us, the full charge will be deducted.

If you cancel your stay more than 14 days before arrival a refund less the non-refundable deposit would be made.  If the cancellation is made within 14 days the full balance is non-refundable unless any night is resold.  If this is the case the refund of the nights sold would be less the 25% deposit, and at the rate that the rooms have been resold for.

For group bookings of 5 rooms or more within the same party, the cancellation policy is extended to 28 days.

We recommend that you have adequate travel insurance in place to cover any unforeseen eventualities.

CAR PARKING

There is limited and free parking available at the front of the Hotel on a first come basis all year round. During the months of March to October, strict parking regulations are in force in Polzeath. You can park to the rear of the Hotel to unload on arrival. Reception will do their best to assist with parking but if busy they will direct you to the public car park a short walk away, one road behind.

CHILDREN & BABYSITTING SERVICE

A baby or child under the age of three can stay when sharing a room with one or two paying adults. Availability of suitable rooms is limited, and a portable bed or cot will be used. The Hotel will determine whether a room is suitable for the purpose of this offer. Children staying in their own room whether interconnecting or not will be charged 100% of the full adult rate paid by the accompanying adults. All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. The safety and wellbeing of all children is solely the responsibility of the parents/guardians.

Reception can provide parents with details of local DBS certified childminders who can offer a babysitting service. Baby listening facilities are not available.

COMPANY

The Company that owns Atlantic House Hotel is The Chota Estates Company Limited, Westbury House, Church Road, Westbury-on-Trym, Bristol BS9 3EF. Company Registration No. 01781430. VAT Registration No. 397 4957 77.

DAMAGE

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay at The Atlantic House (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.

DATA PRIVACY

Please see our separate policy document.

DESCRIPTION

The Atlantic House takes care to ensure the accuracy of its property descriptions, but please note that they are for guidance only. Please contact Reception to clarify information at: bookings@atlantichousepolzeath.co.uk. If something goes wrong, please let us know as soon as you can and during occupancy, so we can discuss this with you and aim to put it right.

DOGS

Atlantic House operates a No Dogs policy. Dogs are not permitted on Polzeath Beach from March to October.

Local and friendly Kennels offer a collection and delivery service for your family pet for overnight stays and are just a short drive away. Details are available on our Website and from Reception.

FACILITIES & MAINTENANCE

We will generally close the Hotel for 4 weeks each year to carry out maintenance and refurbishment works. It may however be necessary during trading months to carry out essential maintenance works during your visit. We will use our best endeavours to keep noise and inconvenience to an absolute minimum. If such work is happening during your stay this will not constitute a reason for cancellation and standard cancellation terms will apply.

FOOD & DRINK

With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.

GIFT VOUCHERS

Hotel gift vouchers must be presented on check-in or when paying for your meal.

GROUP BOOKING

A booking of five rooms or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our Best Available and Advance Purchase rates. You will be given these terms and conditions at the time of booking.

GUEST BEHAVIOUR

Guests are requested to conduct themselves appropriately and to comply with requests in regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

GUESTS WITH IMPAIRED MOBILITY

The Hotel has a dedicated bedroom including a wet room that is suitable for wheelchair users or other similarly impaired mobility. A lift is available to access all floors in the building. Reception can assist with parking in Disabled Parking Bays a short walk away. Guests with impaired mobility or other requirements should check with the Hotel in advance that their requirements can be met. Please call Reception direct for details.

HOTEL

Atlantic House Hotel is situated at Atlantic Mews, New Polzeath, Cornwall PL27 6US. Reception telephone number is 01208 510029. Email: bookings@atlantichousepolzeath.co.uk

KITCHEN & BAR

The Atlantic Bar & Kitchen is open for breakfast, lunch and dinner with an ever-changing menu. Sunday lunch now available. Booking is highly recommended at https://www.resdiary.com/restaurant/atlanticbarkitchen

LIMITED LIABILITY

The Atlantic House will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law. The Atlantic House cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, electrical or otherwise, or exceptional weather.

PAYMENT

Payment for the balance of your stay is payable on arrival at the Hotel. Please have the card that you used for the reservation payment with you. Any charges made to your room will be payable at check-out by cash or card. We do not accept Diners Club, Corporate Cards or cheques as payment.

RATES

Your room rate will be confirmed at the time of booking and cannot be changed once a booking has been confirmed.

SINGLE GUESTS

There is no discounted rate for single guests. In out of season periods, a discount may be applied by The Manager at their discretion.

SMOKING

The hotel is entirely a no-smoking building, including the terrace. Smoking in a room will incur a deep cleaning charge of £200 to render the room smoke free again. We reserve the right to request the return of the room if this occurs again during your stay. No compensation for pre-payment will be available.

SPECIAL REQUESTS

Please let us know at the time of booking where special arrangements are required such as dietary, room location etc. and we will do our best to make sure we get everything right for you. Whilst every effort will be made to meet these requests, they are not guaranteed.

VAT

VAT is included at the current rate of 5% but these prices are subject to change if the rate of VAT is changed. The effective rate of VAT is determined by the rate at the time you make a payment to us. If VAT changes after you have made a deposit payment on your stay, the balance of your charge will be increased to reflect the increase (or decrease) in the rate of VAT.

WEBSITE INFORMATION

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, The Atlantic House does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product.

The content of the Website is the copyright of The Atlantic House, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. The Website is operated by The Atlantic House.

Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.